Sales and Customer Service Representative

5 days ago

Peterborough, Peterborough, United Kingdom Amplifon Full time

Job Summary:

We are seeking a highly motivated and customer-focused Sales and Customer Service Advisor to join our team at Amplifon. As a Sales and Customer Service Advisor, you will play a key role in delivering exceptional customer experiences and driving sales growth.

Key Responsibilities:

  • Manage the diary to optimize sales and service appointments, ensuring a perfect mix of new and existing customers.
  • Regularly review the customer database to identify appointment opportunities and increase clinic performance with minimal supervision.
  • Personalize welcome calls to maximize attendance and show appreciation for the benefits towards driving revenue.
  • Play an active role in generating revenue by scheduling appointments with customers and prospects in the shortest lead time possible, and through effective promotion and selling of add-on products where there is an appropriate need/benefit.
  • Manage relationships with existing and potential customers to offer appropriate promotions, appointments, and hearing solutions.
  • Manage the store's visual merchandising, promotional campaigns, and general appearance/cleanliness in line with Amplifon guidelines and standards.
  • Manage stock levels in the shop to ensure the right amount of products are always available.

Requirements:

  • Total customer devotion, being a real people champion to ensure the clinic is successful and the needs of the customer are always met.
  • Computer literate, including basic knowledge of Outlook, Teams, OneDrive, with previous experience of working on internal databases or appointment booking systems preferred.
  • Sales skills, with the ability to support audiologists in achieving sales targets.
  • A proactive mindset, with a willingness to be flexible, agile, and react positively to change.
  • Ability to develop strong working relationships with other HAAs, CCCs, and all Support Office departments.
  • Self-motivated with the ability to work with minimal supervision and take ownership to solve problems.
  • Have an understanding of and commitment to the Amplifon vision and values.
  • Strong organizational skills, and the ability to plan and prioritize your own workload.
  • Starting with this role, Amplifon will offer development opportunities towards more senior roles within the company.

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