Client Relationship Specialist
2 days ago
Sunbelt Rentals Careers is a leading provider of equipment rental solutions. We are currently seeking a skilled Customer Service Administrator to join our team in a dynamic and operational business that values its employees and strives for excellence.
As a Customer Service Administrator, you will play a crucial role in delivering exceptional customer experiences and building strong relationships with our clients. You will be responsible for handling customer inquiries, resolving issues, and providing product knowledge to maximise upselling opportunities.
Key responsibilities include:
- Communicating with customers via telephone, email, and website requests
- Taking ownership of the customer journey from initial enquiry to post-hire feedback
- Ensuring seamless interactions and continuous improvement
- Providing product knowledge to maximise upselling opportunities
The ideal candidate will have:
- Proven experience in a Customer Service or administrator role
- Previous experience in the hire or construction industry would be advantageous but not essential
- Exceptional communication skills, including negotiating and influencing
- Ability to use your own judgment and initiative to make decisions in line with company policies and pricing structures
What we offer:
- Competitive salary (£25,000 - £30,000 per annum)
- Access to training and development opportunities
- Flexible working hours
- Ongoing support and development
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