Welfare and Fairness Manager

3 days ago


Birmingham, United Kingdom Priority Recruitment Full time
Job Description: We are seeking a Vulnerability Champion to join our team as a Welfare and Fairness Manager. As a key member of our team, you will be responsible for leading the effort to enhance customer welfare across multiple debt recovery streams.

Key Responsibilities:
1. Develop and manage relationships with debt advice providers and other third-party organisations to build a robust support network for customers.
2. Oversee the Welfare and Safeguarding teams, providing training, support, and ensuring policies and procedures are followed.
3. Represent the company at events, seminars, and networking opportunities related to vulnerability and fairness in the enforcement sector.
4. Conduct research and share insights to enhance operational practices and ensure we are at the forefront of the industry.
5. Design innovative, cost-effective solutions to help win bids and deliver added value for clients.
6. Collaborate with the bid team to ensure tender responses meet best practice for vulnerability, customer service, and social value.
7. Support the ongoing implementation and continuous improvement of customer welfare projects, including aligning with FCA Consumer Duty.
8. Assist in delivering the company's Environmental, Social & Governance (ESG) strategy, contributing to data collection and reporting.

Requirements:
Strong passion for social responsibility and customer welfare. Assertiveness to represent the customer voice in decision-making. Ability to build and manage relationships with diverse stakeholders. Eagerness to stay informed on industry developments and best practices. Self-motivated with the ability to work independently. Attention to detail and commitment to exceeding compliance standards. Excellent written and verbal communication skills, with the ability to tailor messages to different audiences.

Salary: £38,000 per annum.

This is an excellent opportunity for someone who is passionate about making a positive impact on the lives of vulnerable customers. If you have the skills and experience required for this role, please do not hesitate to apply.

The successful candidate will receive a competitive salary package, which includes a pension scheme, life assurance, and 28 days annual leave. They will also have access to training and development opportunities to help them achieve their career goals.

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