Technical Account Manager

2 weeks ago


London, Greater London, United Kingdom AWS EMEA SARL (UK Branch) Full time

About the Role

We are seeking an experienced Technical Account Manager to join our AWS EMEA SARL (UK Branch) team. The successful candidate will be responsible for developing trusting relationships with customers, understanding their business needs and drivers, and providing monthly and quarterly metrics to assist with pre-launch planning.

Key Responsibilities

  1. Develop trusting relationships with customers and understand their business needs and drivers.
  2. Review service disruptions and provide metrics to assist with pre-launch planning.
  3. Utilize technical skills to solve difficult support issues and technical challenges.
  4. Advocate for customer needs to overcome adoption blockers and drive new feature development.
  5. Improve customer capabilities by running workshops and operations and architecture reviews.
  6. Ensure AWS environments remain operationally healthy while reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption.
  7. Work with customers across all levels from developers through to C-Suite executives.

Requirements

  • Experience with operational parameters and troubleshooting for three of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.
  • Experience in technical engineering.
  • Bachelor's degree.


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