Technical Account Manager

4 weeks ago

London, Greater London, United Kingdom Talent Systems Full time

Job Purpose:

The Technical Account Manager is responsible for working directly with our clients to build and manage their casting campaigns, provide platform support, undertake client training and answer platform questions, instruct best practices, and resolve technical problems when using our products and services.

Key Responsibilities:

  • Support global customers' technical needs throughout the lifecycle of the customer pre and post-win, beginning with the handoff from Sales
  • Participate in pre-sales activities, presenting and demonstrating Cast It products to clients
  • Assist with onboarding & training activities utilizing technical product expertise and understanding of client-specific use cases, gathering client's requests for customization with the platform
  • Proactively identify risks to customer's workflows and stated business goals, working with internal teams and stakeholders to build and execute risk mitigation plans
  • Provide proactive, ongoing product education and access to educational materials
  • Create documents in Spanish/Portuguese to help customers better understand Talent Systems' tools

Requirements:

  • 5+ years of relevant industry experience in Media & Entertainment
  • Experience with casting workflows within Reality TV genres
  • Understanding of the production lifecycle (from script to screen)
  • Coding experience in HTML, CSS, XML and experience with CMS and/or relevant broad/general understanding of code structure
  • Digital production or technical accountant manager experience.
  • Ability to use initiative, think around a problem
  • Experience in managing multiple stakeholders and projects
  • Customer-oriented and attentive to their needs, understands their requirements and how best to achieve them
  • Critical thinking and problem-solving skills
  • Good time-management skills
  • Great interpersonal and communication skills
  • Customer facing experience with casting technologies, SaaS technologies, and/or production technologies
  • A strong sense of customer empathy and confidence in presentation settings
  • Ability to notice and retain details, think on your feet, problem-solve, and articulate actionable items based on customer needs
  • Willing to manage accounts and meet targets (ie increase number of projects, auditions, etc)
  • German and/or French language skills highly preferred

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