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Sales and Coaching Excellence Manager

1 month ago

Leicester, Leicester, United Kingdom JO MALONE LONDON Full time

At Jo Malone London, we are synonymous with thoughtful and generous statements. Our iconic cream and black boxes, tied with grosgrain ribbon, make every gift a unique experience.

We are seeking an inspirational Assistant Boutique Manager to play a leading role in the success of our team. As a key member of our retail leadership, you will support the Boutique Manager in leading, coaching, and developing our Sales Advisors to achieve sales, customer service, and operational targets.

Key Responsibilities
  • Support the Boutique Manager in achieving sales, customer service, and operational targets
  • Lead and develop a high-performing team of Sales Advisors
  • Celebrate exceptional customer experiences and drive sales growth
Qualifications
  • Proven retail experience at Supervisor or above level, preferably within beauty
  • Ability to provide authentic and personalized customer service
  • Experience in creating and executing in-store events
  • Coaching and mentoring skills to drive team performance
  • Drive to achieve sales and customer service targets
  • Retail operations experience including inventory management and cash reconciliation
  • Flexible availability across days/hours
  • Proficient in Microsoft Office
About the Role
  • Job Type: Standard
  • Schedule: Full-time
  • Shift: Variable

The ideal candidate will have a flair for retail, a passion for coaching others, and a drive to achieve sales and customer service targets. If you are an ambitious and high-performing self-starter, this could be the perfect role for you.

Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.