Customer Solutions Representative
6 hours ago
Customer Service Opportunity
Pertemps Network Group
£23,500 plus Bonus and Benefits
Hybrid Working
Pertemps Network Group is seeking a driven and confident individual to join their team as a Customer Solutions Agent.
This role offers the opportunity to build a career within a strong and supportive company, navigating various systems and speaking with customers on the phone. The company is keen to speak to hardworking and driven individuals who are looking to progress to their strengths.
The successful candidate will work in a collaborative team, upskilling and developing their skills. This role is ideal for those from Customer Service, Retail, and Hospitality backgrounds.
Salary: £23,500pa and opportunity to earn up to £300 bonus per month*
- Hybrid working 3 days in our office and 2 days working at home (after 3 months)
- 37.5 hours per week (Mon-Thu Shifts across 8am – 8pm, Fri 9am – 5pm & 1 in 3 Sat 8am – 2pm)
- 28 days holidays (increasing to 31 days after 5 years)
- Pension (5% employee and minimum 4% employer contributions)
- Life Assurance (3 x annual salary)
- Free medical, dental and optical healthcare cash plan
Key Responsibilities
- Manage a pipeline of both inbound and outbound calls to resolve customer queries.
- Create strong and trustworthy relationships with customers.
- Navigate and update relevant systems with customer information.
- Work to achieve set KPIs, ensuring these are met on a weekly basis.
- Ensure adherence to company policies and procedures.
Requirements
- Driven and Confident individual, willing to learn new skills.
- Strong Customer Service experience.
- Experience working to meet set KPIs.
- Available for Monday-Friday and occasional Saturday Shifts.
- Strong Computer Skills
You must be able to pass a credit check and disclosure check to be successful in this position.
For more information, please apply to the link and one of our Team will be in touch.
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