Customer Solutions Agent
8 hours ago
Pertemps Glasgow is currently working with a global financial services organisation, seeking a Customer Solutions Agent to join their busy team in Kilmarnock. As a key member of the team, you will be responsible for managing a pipeline of inbound and outbound calls to resolve customer queries, creating strong and trustworthy relationships with customers, and navigating relevant systems with customer information.
Key Responsibilities:- Manage a pipeline of both inbound and outbound calls to resolve customer queries.
- Create strong and trustworthy relationships with customers.
- Navigate and update relevant systems with customer information.
- Work to achieve set KPIs, ensuring these are met on a weekly basis.
- Ensure adherence to company policies and procedures.
- Driven and confident individual, willing to learn new skills.
- Strong customer service experience.
- Experience working to meet set KPIs.
- Available for Monday-Friday and occasional Saturday shifts.
- Strong computer skills.
- Salary: £23,500pa and opportunity to earn up to £300 bonus per month.
- Hybrid working: 3 days in our Kilmarnock office and 2 days working at home (after 3 months).
- 37.5 hours per week (Mon-Thu shifts across 8am-8pm, Fri 9am-5pm & 1 in 3 Sat 8am-2pm).
- 28 days holidays (increasing to 31 days after 5 years).
- Pension (5% employee and minimum 4% employer contributions).
- Life Assurance (3 x annual salary).
- Free medical, dental and optical healthcare cash plan.
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Customer Solutions Agent
10 hours ago
Kilmarnock, East Ayrshire, United Kingdom Pertemps Scotland Full timeCustomer Solutions AgentPertemps Scotland is seeking a driven and confident individual to join our team as a Customer Solutions Agent. As a key member of our team, you will be responsible for managing a pipeline of inbound and outbound calls to resolve customer queries, creating strong and trustworthy relationships with customers, and navigating and updating...
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Customer Solutions Agent
8 hours ago
Kilmarnock, East Ayrshire, United Kingdom Pertemps Scotland Full timeCustomer Solutions AgentPertemps Scotland is seeking a driven and confident individual to join our team as a Customer Solutions Agent. As a key member of our team, you will be responsible for managing a pipeline of inbound and outbound calls to resolve customer queries, creating strong and trustworthy relationships with customers, and navigating and updating...
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Solutions Consultant
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Solutions Consultant
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Customer Service Representative
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