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Customer Solutions Agent

2 months ago

Kilmarnock, East Ayrshire, United Kingdom Pertemps Scotland Full time
Customer Solutions Agent

Pertemps Scotland is seeking a driven and confident individual to join our team as a Customer Solutions Agent. As a key member of our team, you will be responsible for managing a pipeline of inbound and outbound calls to resolve customer queries, creating strong and trustworthy relationships with customers, and navigating and updating relevant systems with customer information.

Key Responsibilities:
  • Manage a pipeline of both inbound and outbound calls to resolve customer queries.
  • Create strong and trustworthy relationships with customers.
  • Navigate and update relevant systems with customer information.
  • Work to achieve set KPIs, ensuring these are met on a weekly basis.
  • Ensure adherence to company policies and procedures.
Requirements:
  • Driven and Confident individual, willing to learn new skills.
  • Strong Customer Service experience.
  • Experience working to meet set KPIs.
  • Available for Monday-Friday and occasional Saturday Shifts.
  • Strong Computer Skills
What We Offer:
  • Salary: £23,500pa and opportunity to earn up to £300 bonus per month*
  • Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
  • 37.5 hours per week (Mon-Thu Shifts across 8am – 8pm, Fri 9am – 5pm & 1 in 3 Sat 8am – 2pm)
  • 28 days holidays (increasing to 31 days after 5 years)
  • Pension (5% employee and minimum 4% employer contributions)
  • Life Assurance (3 x annual salary)
  • Free medical, dental and optical healthcare cash plan