Financial Services Customer Liaison

2 weeks ago


Kilmarnock, East Ayrshire, United Kingdom Pertemps Scotland Full time
About the Role

Pertemps Scotland is currently working with a global financial services organisation to find a talented and driven individual to join their busy team as a Customer Solutions Agent.

This is an excellent opportunity for someone looking to build a career within a strong and supportive company. As a Customer Solutions Agent, you will be responsible for managing a pipeline of both inbound and outbound calls to resolve customer queries and create strong and trustworthy relationships with customers.

You will also be required to navigate and update relevant systems with customer information and work to achieve set KPIs, ensuring these are met on a weekly basis.

Responsibilities
  • Manage a pipeline of both inbound and outbound calls to resolve customer queries.
  • Create strong and trustworthy relationships with customers.
  • Navigate and update relevant systems with customer information.
  • Work to achieve set KPIs, ensuring these are met on a weekly basis.

Requirements

  • Driven and Confident individual, willing to learn new skills.
  • Strong Customer Service experience.
  • Experience working to meet set KPIs.
  • Available for Monday-Friday and occasional Saturday Shifts.
  • Strong Computer Skills

What We Offer

  • Salary: £23,500pa and opportunity to earn up to £300 bonus per month*
  • Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
  • 37.5 hours per week (Mon-Thu Shifts across 8am – 8pm, Fri 9am – 5pm & 1 in 3 Sat 8am – 2pm)
  • 28 days holidays (increasing to 31 days after 5 years)
  • Pension (5% employee and minimum 4% employer contributions)
  • Life Assurance (3 x annual salary)
  • Free medical, dental and optical healthcare cash plan

How to Apply

For more information on these positions, please apply to the link and one of our Team will be in touch.



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