Customer Solutions Agent
7 hours ago
Pertemps Scotland is seeking a driven and confident individual to join our team as a Customer Solutions Agent. As a key member of our team, you will be responsible for managing a pipeline of inbound and outbound calls to resolve customer queries, creating strong and trustworthy relationships with customers, and navigating and updating relevant systems with customer information.
Key Responsibilities:- Manage a pipeline of both inbound and outbound calls to resolve customer queries.
- Create strong and trustworthy relationships with customers.
- Navigate and update relevant systems with customer information.
- Work to achieve set KPIs, ensuring these are met on a weekly basis.
- Ensure adherence to company policies and procedures.
- Driven and Confident individual, willing to learn new skills.
- Strong Customer Service experience.
- Experience working to meet set KPIs.
- Available for Monday-Friday and occasional Saturday Shifts.
- Strong Computer Skills
- Salary: £23,500pa and opportunity to earn up to £300 bonus per month*
- Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
- 37.5 hours per week (Mon-Thu Shifts across 8am – 8pm, Fri 9am – 5pm & 1 in 3 Sat 8am – 2pm)
- 28 days holidays (increasing to 31 days after 5 years)
- Pension (5% employee and minimum 4% employer contributions)
- Life Assurance (3 x annual salary)
- Free medical, dental and optical healthcare cash plan
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