Customer Service Representative

9 hours ago


Kilmarnock, East Ayrshire, United Kingdom Pertemps Scotland Full time
Customer Service Representative Opportunity

Pertemps Scotland is seeking a driven and confident individual to join their team as a Customer Service Representative. This role offers a unique blend of customer-facing skills and technical expertise, with a focus on delivering exceptional service to clients.

Key Responsibilities:
  • Manage a pipeline of inbound and outbound calls to resolve customer queries.
  • Create strong and trustworthy relationships with customers.
  • Navigate and update relevant systems with customer information.
  • Work to achieve set KPIs, ensuring these are met on a weekly basis.
  • Ensure adherence to company policies and procedures.
Requirements:
  • Driven and confident individual, willing to learn new skills.
  • Strong Customer Service experience.
  • Experience working to meet set KPIs.
  • Available for Monday-Friday and occasional Saturday Shifts.
  • Strong Computer Skills
Benefits:
  • Hybrid working arrangement, with 3 days in the Kilmarnock office and 2 days working from home.
  • Competitive salary of £23,500pa, with opportunity to earn up to £300 bonus per month.
  • 28 days holidays (increasing to 31 days after 5 years).
  • Pension scheme with 5% employee and minimum 4% employer contributions.
  • Life Assurance (3 x annual salary).
  • Free medical, dental and optical healthcare cash plan.


  • Kilmarnock, East Ayrshire, United Kingdom Pertemps Scotland Full time

    Customer Service Representative OpportunityPertemps Scotland is seeking a skilled Customer Service Representative to join our team in Kilmarnock. As a key member of our global financial services organisation, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective support...


  • Kilmarnock, East Ayrshire, United Kingdom WH Smith Retail Holdings Limited Full time

    Job OverviewCustomer Service Representative - WHSmithContract Type: PermanentWorking hours: Primarily on Saturdays, with flexibility to assist during busy trading periods throughout the year. Candidates with experience in financial services or relevant academic backgrounds are preferred, though comprehensive training will be provided to the successful...


  • Kilmarnock, East Ayrshire, United Kingdom WH Smith Retail Holdings Limited Full time

    Job OverviewCustomer Service Representative - WHSmithContract Type: PermanentWorking hours: Primarily on Saturdays, with flexibility to assist during busy trading periods throughout the year. Candidates with experience in financial services or relevant academic backgrounds are preferred, though comprehensive training will be provided to the successful...


  • Kilmarnock, East Ayrshire, United Kingdom East Ayrshire Council Full time

    Job DescriptionRole OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.Key Responsibilities* Provide exceptional customer service to callers seeking general information, assistance, or support with payments* Assist with the promotion, delivery, and integration of the Council's key...


  • Kilmarnock, East Ayrshire, United Kingdom East Ayrshire Council Full time

    Job DescriptionRole OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.Key Responsibilities* Provide exceptional customer service to callers seeking general information, assistance, or support with payments* Assist with the promotion, delivery, and integration of the Council's key...


  • Kilmarnock, East Ayrshire, United Kingdom East Ayrshire Council Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Finance and ICT Service team, you will play a vital role in providing exceptional service to our customers, assisting with the promotion, delivery, and integration of our key objectives.Key...


  • Kilmarnock, East Ayrshire, United Kingdom East Ayrshire Council Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Finance and ICT Service team, you will play a vital role in providing exceptional service to our customers, assisting with the promotion, delivery, and integration of our key objectives.Key...


  • Kilmarnock, East Ayrshire, United Kingdom Pertemps Network Group Full time

    About the RoleWe are seeking a highly skilled and empathetic Customer Service Representative to join our team at Pertemps Network Group. As a Vulnerable Customer Support Specialist, you will play a vital role in providing guidance and advice to customers who require extra support.Key ResponsibilitiesHandle inbound and outbound calls to assist customers...


  • Kilmarnock, East Ayrshire, United Kingdom Pertemps Network Group Full time

    About the RoleWe are seeking a highly skilled and empathetic Customer Service Representative to join our team at Pertemps Network Group. As a Vulnerable Customer Support Specialist, you will play a vital role in providing guidance and advice to customers who require extra support.Key ResponsibilitiesHandle inbound and outbound calls to assist customers...


  • Kilmarnock, East Ayrshire, United Kingdom Pertemps Network Group Full time

    About the RolePertemps Network Group is seeking a skilled and empathetic Customer Service Representative to join our team as a Vulnerable Support Specialist. In this role, you will be responsible for handling inbound and outbound calls with the aim of providing guidance and advice to customers who require extra support.Key ResponsibilitiesProvide exceptional...


  • Kilmarnock, East Ayrshire, United Kingdom Pertemps Scotland Full time

    About the RolePertemps Scotland is seeking a skilled and empathetic Customer Service Representative to join our team as a Vulnerable Customer Support Specialist. In this role, you will work closely with our clients to provide guidance and advice to customers who require extra support.Key ResponsibilitiesHandle inbound and outbound calls to assist customers...


  • Kilmarnock, East Ayrshire, United Kingdom Pertemps Network Group Full time

    Job Title: Customer Service RepresentativeLocation: Kilmarnock (Hybrid)Salary: £23,500+ bonus and benefitsPertemps Network Group is currently working with a global financial services organisation, who are looking for Customer Solutions Agents to join their busy team.We are keen to speak to hardworking and driven individuals who are looking to build a career...


  • Kilmarnock, East Ayrshire, United Kingdom Pertemps Network Group Full time

    Job Title: Customer Service RepresentativeLocation: Kilmarnock (Hybrid)Salary: £23,500+ bonus and benefitsPertemps Network Group is currently working with a global financial services organisation, who are looking for Customer Solutions Agents to join their busy team.We are keen to speak to hardworking and driven individuals who are looking to build a career...


  • Kilmarnock, East Ayrshire, United Kingdom WH Smith Retail Holdings Limited Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Counter Assistant in one of our Post Office Stores. As a Counter Assistant, you will play a vital role in providing exceptional customer service to our customers, helping them with their everyday needs and connecting them with our services.Key...


  • Kilmarnock, East Ayrshire, United Kingdom WH Smith Retail Holdings Limited Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Counter Assistant in one of our Post Office Stores. As a Counter Assistant, you will play a vital role in providing exceptional customer service to our customers, helping them with their everyday needs and connecting them with our services.Key...


  • Kilmarnock, East Ayrshire, United Kingdom Pertemps Scotland Full time

    Customer Service Advisor OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, resolving queries and issues in a timely and professional manner.About the RoleProvide excellent...


  • Kilmarnock, East Ayrshire, United Kingdom Pertemps Scotland Full time

    Customer Service Advisor OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, resolving queries and issues in a timely and professional manner.About the RoleProvide excellent...


  • Kilmarnock, East Ayrshire, United Kingdom Pertemps Glasgow Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team at Pertemps Glasgow as a Customer Service Agent. As a key member of our Customer Service Team, you will be responsible for delivering exceptional customer experiences and providing timely support to our clients.Key Responsibilities:Respond to customer inquiries and...


  • Kilmarnock, East Ayrshire, United Kingdom Pertemps Glasgow Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Solutions Agent. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their queries and concerns in a timely and professional manner.Key ResponsibilitiesRespond to customer...


  • Kilmarnock, East Ayrshire, United Kingdom Pertemps Glasgow Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Solutions Agent. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their queries and concerns in a timely and professional manner.Key ResponsibilitiesRespond to customer...