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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Counter Assistant in one of our Post Office Stores. As a Counter Assistant, you will play a vital role in providing exceptional customer service to our customers, helping them with their everyday needs and connecting them with our services.
Key Responsibilities- Customer Service: Deliver an exceptional customer experience, ensuring that every customer leaves our store feeling valued and satisfied.
- Queue Management: Manage queues efficiently, ensuring that customers can access our services quickly and easily.
- Attention to Detail: Maintain high standards of governance and attention to detail, ensuring that all transactions are accurate and secure.
- Teamwork: Work collaboratively with colleagues to achieve our goals and provide excellent customer service.
- Customer Focus: A passion for delivering exceptional customer service and a desire to make a positive impact on our customers' lives.
- Communication Skills: Confidence in communicating with colleagues and customers, both verbally and in writing.
- Adaptability: A willingness to adapt to changing circumstances and priorities, ensuring that our customers receive the best possible service.
- Results-Oriented: A motivation to achieve excellent results and high standards, driving our business forward.
We offer a competitive salary, pension scheme, paid annual leave, and employee discounts, as well as a range of benefits and rewards that will help you save money and make memories. Our Employee Assistance Programme will also support you with help and guidance for your wellbeing, whether physical, mental, or financial.
About UsWHSmith have been a part of the high street for over 230 years, providing a range of services and products to our customers. We are proud to be an inclusive employer, welcoming colleagues from diverse backgrounds and promoting a culture of respect and inclusivity.
