Mortgage Servicing Director

7 days ago


Kings Hill, Kent, United Kingdom Constant Recruitment Ltd Full time
Head of Mortgage Servicing

Constant Recruitment Ltd is seeking an experienced professional to lead our Mortgage Servicing team. As Head of Mortgage Servicing, you will be responsible for overseeing the day-to-day operations of the department, ensuring the smooth handling of customer accounts, and driving continuous improvement in servicing processes.

Key Responsibilities:
  • Lead and manage a team of customer servicing specialists, providing direction and support to achieve performance targets.
  • Create a positive, collaborative work environment, encouraging team development and morale.
  • Work closely with internal teams, such as underwriting, compliance, finance, and risk, to ensure the smooth handling of customer accounts.
  • Develop and maintain key external relationships with brokers, solicitors, and third-party service providers.
  • Drive continuous improvement in servicing processes, monitoring performance metrics, and staying updated on industry regulations and trends.
  • Manage complex inquiries from solicitors and borrowers, ensuring the highest level of customer service.
  • Oversee monthly governance meetings with funders and provide accurate and timely reports.
  • Conduct regular quality checks to ensure compliance and exceptional service delivery.
Requirements:
  • Significant experience in loan and mortgage servicing, with strong knowledge of arrears management.
  • A proven track record of leading and motivating teams in a customer-centric environment.
  • Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and concisely.
  • A proactive mindset, with the ability to identify process improvements and drive change.
  • Strong organizational and planning abilities, ensuring the team meets KPIs and service standards.
About Us:

Constant Recruitment Ltd is a leading recruitment agency specializing in the financial services sector. We are committed to delivering exceptional customer support and building strong relationships with our clients and candidates.



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