Mortgage Servicing Director
2 weeks ago
Kings Hill
Salary circa £60k
We are seeking a seasoned professional to lead our Mortgage Servicing team and oversee the day-to-day operations of the department. The ideal candidate will have a minimum of 3 years' experience in a Mortgage Servicing role and a proven track record of leading and motivating teams in a customer-centric environment.
The Role:- Lead and manage a team of customer servicing specialists, providing direction and support to achieve performance targets.
- Create a positive, collaborative work environment, encouraging team development and morale.
- Work closely with internal teams, such as underwriting, compliance, finance, and risk, to ensure the smooth handling of customer accounts.
- Develop and maintain key external relationships with brokers, solicitors, and third-party service providers.
- Drive continuous improvement in servicing processes, monitoring performance metrics, and staying updated on industry regulations and trends.
- Manage complex inquiries from solicitors and borrowers, ensuring the highest level of customer service.
- Oversee monthly governance meetings with funders and provide accurate and timely reports.
- Conduct regular quality checks to ensure compliance and exceptional service delivery.
- Significant experience in loan and mortgage servicing, with strong knowledge of arrears management.
- A proven track record of leading and motivating teams in a customer-centric environment.
- Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and concisely.
- A proactive mindset, with the ability to identify process improvements and drive change.
- Strong organizational and planning abilities, ensuring the team meets KPIs and service standards.
We are looking for someone who can embody the values of resilience, adaptability, integrity, and excellence. A commitment to doing what's right for the customer and the business while creating and developing a supportive team culture.
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