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Quality Assurance Specialist

2 months ago

Kings Hill, Kent, United Kingdom Healthshare Group Full time
About the Role

We are seeking a highly organized and detail-oriented Governance Administrator to support our Governance Director and team in implementing a new Quality Management System.

Main Responsibilities
  • Collate material and support the generation of various documents from the Divisions under the direction of the Group Governance Director.
  • Provide broad administration support to the Group Governance Director.
  • Support the Director to develop the quality framework.
  • Support the Director to review, audit and assure the organisation with regard to governance and quality for the Division.
  • Assist with the project Management of the implementation of a new Quality Management System.
About Us

We are an independent healthcare provider with a strong reputation for delivering high-quality services. Our approach is centered around speed, flexibility, efficiency, and quality, and we have been a trusted partner of the NHS for over ten years.

Our Values
  • We work with integrity, always being open and honest in our interactions with each other, our partners, and our patients.
  • We act with empathy, treating people with compassion and consideration.
  • We inspire with passion, being enthusiastic and dedicated to our work.
Benefits
  • 25 days annual leave (plus Bank Holidays) and option to buy/sell
  • Private Healthcare (Benenden)
  • Company Pension Scheme
  • Life Assurance
  • Blue Light Card
  • Refer a Friend Scheme
  • CPD Opportunities
  • Wagestream
  • Reward Gateway
  • Cycle to Work Scheme
  • Smart Tech
  • EV Car Scheme
Key Working Relationships
  • Work with the Group Governance Director.
  • Work alongside the other members of the Governance HR Team and IT.
  • Work with other Directors, members of the Senior Management Teams and staff in the achievement of the organisation's quality, safety and governance.
  • Work alongside external stakeholders.
Duties and Responsibilities
  • Prepare, compile and sort documents as directed.
  • Check source documents for accuracy.
  • Support the team when the other Divisional Governance Administrator is absent.
  • Extract data from various systems, including the Incident reporting system and HR system, for use within corporate and other reports.
  • Verify data and correct data where necessary, obtaining further details where necessary.
  • Combine and rearrange data from source documents to produce Board and Divisional reports.
  • Contribute to team meetings and discussions.
  • Support the Director's periodic governance meetings across all Services in the organisation, including preparing documents, recording actions and taking minutes where requested.
  • Support the maintenance and development of a Quality Manual and Quality management process and policy in the Division.
  • Support the production of the annual Quality Statement.
  • Help maintain standard operating procedures for governance across the organisation and ensure these are delivered.
  • Help maintain and coordinate the development and implementation of effective information governance arrangements across the organisation.
  • Support and facilitate the production and implementation of the organisation's responses to emergency planning and business continuity, ensuring the organisation takes account of national guidance and best practice.
  • Help and assist in the development and maintenance of an effective clinical and corporate risk management strategy, ensuring this is regularly updated in the light of changes to legislation, regulatory requirements and the structure and business of the organisation.
  • Support that risk registers are fed into from a governance and quality perspective.
  • Support the Director to identify and analyse early warnings of failure and trends across the organisation and ensure appropriate plans to mitigate the risks are in place, including a strategy for achieving improved patient safety indicators and enhanced patient experience ratings.
  • Support the Director to ensure that there are appropriate systems and processes, including audits, in place to cascade and respond to alerts from the National Patient Safety Alerting (NPSAS) service that are broadcast through the Central Alerting System (CAS).
  • Support the Director to lead, develop and ensure effective mechanisms are in place for learning from serious incidents, complaints, and to encourage a patient-focused learning culture.
  • Support the Director to coordinate and support the production of robust clinical quality audit and outcome data, ensuring all actions resulting from the audits are completed in a timely fashion.
  • Support the Director to establish and sustain a system of key performance measures for monitoring against the standards within the CQUIN framework, agreed KPIs and the agreed cost improvements plans.
  • Support the Director to maintain a continual process of updates, training and dissemination within the organisation within quality and governance as demanded from legal and regulatory bodies.
  • Regulatory Compliance: ensure alignment with all levels of healthcare laws and standards, from federal to local.
  • Healthcare Informatics: integration and analysis of diverse data types, including clinical, financial, and administrative, enhancing patient care and operational efficiency.
  • Risk Management: proactively identify and address potential project challenges by developing strategies to mitigate these risks, ensuring that the project stays on course and within budget, safeguarding the project's integrity and success.
  • Stakeholder Engagement: collaborating and communicating effectively with a wide range of individuals, from clinicians to patients, is necessary for aligning project objectives with the organisation's mission.
  • Process Optimisation: analysing and improving clinical and administrative workflows to improve patient care and enhance the operational effectiveness of the healthcare setting.
Monitoring and Reporting
  • Report to the Group Governance Director on a day-to-day basis.
  • Help compile monthly reporting to Group Board as directed.
  • Support the Group Governance Director to attend monthly, bi-monthly and quarterly meeting meetings and minute as required.
  • Support the Group Governance Director to report to regulatory and professional bodies as required.
  • Deal with the Divisional administration concerning:
    • Quality KPI's and CQUIN's
    • Complaints and feedback reports
    • Service user feedback
    • Adverse event reports
    • Site compliance reports
    • Patient safety
    • Risk register (governance and quality portions thereof)
Key Competencies and Skills
  • Awareness of clinical governance and quality governance.
  • Information collection and management.
  • Planning and organizing.
  • Attention to detail.
  • Decision-making skills with particular attention around confidentiality.
  • Ability to work under pressure.
  • Verbal and written communication skills.
  • Excellent telephone skills.
  • Information collection and management.
  • Planning, organising and ability to think ahead and anticipate issues.
  • Ability to work under pressure and be comfortable dealing with and changing priorities.
  • Customer service orientated.
  • Personal attributes including initiative, reliability.