Senior Multinational Captive Client Service Coordinator

4 weeks ago

London, Greater London, United Kingdom AIG Full time

Deliver Exceptional Service to Multinational Clients

AIG is seeking a highly skilled Senior Multinational Captive Client Service Coordinator to join our team. As a key member of our client servicing team, you will be responsible for providing exceptional service to our multinational clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Manage and maintain relationships with internal and external stakeholders, including producing offices, captive brokers, and clients.
  • Coordinate across functions to obtain accurate and relevant information on intercompany movements, issuance of local and NP policies, reconciliation issues, and remittance flows.
  • Participate in client meetings and conference calls to provide technical expertise and support.
  • Review program reinsurance for MN Captive Fronting Business against reinsurance documentation and customized program service requirements.
  • Onboard new and renewal accounts, ensuring correct system and operational setup.
  • Resolve account-related queries from producing offices, escalating to Multinational Client Executive as needed.
  • Support efficient cash turnaround and ensure reinsurance premium settlements to captives/reinsurers in line with corporate record and contractual commitments.
  • Escalate portfolio-related issues, identify resolution paths, and communicate with stakeholders.
  • Proactively raise operational risks in case of exception management or deviation.
  • Liaise with the Claims function to distribute program structure and ultimate reinsurer details.
  • Provide cadenced and consolidated reporting to internal and external stakeholders.

Requirements:

  • Solid reinsurance and client/broker engagement experience, with multinational captive experience a distinct advantage.
  • Experience and clear understanding of a Controlled Master Program's lifecycle.
  • Client focus with a proactive and constructive approach.
  • Strong written and verbal communication skills, adaptable across stakeholders, hierarchy, and cultures.
  • Excellent time management skills, with the ability to multi-task and prioritize.
  • Strong analytical and numerical ability.
  • Motivated learner, eager to progress in a fast-paced environment.
  • Supervisory skills an advantage.

About AIG:

AIG is a global leader in commercial and personal insurance solutions, with a reputation for delivering exceptional service to our clients. We offer a comprehensive benefits package, including health, wellbeing, and financial security benefits, as well as opportunities for professional development and growth.

Join AIG and be part of a culture that values diversity, inclusion, and belonging.

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