Multinational Insurance Program Coordinator

2 weeks ago

London, Greater London, United Kingdom AIG Full time

Unlock Your Potential in Multinational Insurance

AIG is seeking a highly skilled and experienced professional to join our Multinational Insurance team as a Program Coordinator. This exciting opportunity will allow you to leverage your expertise in reinsurance and client engagement to deliver exceptional results and drive business growth.

About the Role

This role reports to the Head of Multinational Captive Client Servicing manager, based in the UK. As a Program Coordinator, you will be responsible for servicing all reinsurance-related requirements for a portfolio of Multinational gross line captive accounts. You will partner with Producing Offices to provide technical expertise in structuring programs and tailor servicing solutions for our global clients.

Key Responsibilities

  • Manage and maintain relationships with internal and external stakeholders, including producing and issuing offices, captive brokers, clients, and reinsurers.
  • Coordinate across functions in AIG's network to obtain accurate and relevant information on intercompany movements, issuance of local and NP policies, reconciliation issues, and remittance flows.
  • Participate in client meetings and conference calls to provide important input into business growth and operational efficiency initiatives.
  • Review program reinsurance for MN Captive Fronting Business against reinsurance documentation and customized program service requirements.
  • Onboard new and renewal accounts and ensure correct system and operational setup.
  • Resolve all account-related queries from Producing Office that are within scope or escalate to Multinational Client Executive.
  • Support efficient cash turnaround and ensure reinsurance premium settlements to captives/reinsurers in line with corporate record and contractual commitments.
  • Escalation point on assigned portfolio; identify resolution path, communicate accordingly to all concerned parties related to captive premium cashflow.
  • Proactively raise operational risks in case of exception management or deviation.
  • Liaise with the Claims function to distribute program structure and ultimate reinsurer details.
  • Provide cadenced and consolidated reporting to both internal and external stakeholders according to pre-agreed servicing terms.

Requirements

  • Some knowledge of reinsurance and client/broker engagement experience with Multinational Captive experience a distinct advantage.
  • Experience and clear understanding of a Controlled Master Program's lifecycle.
  • Client focus with a proactive and constructive approach.
  • Strong written and verbal communication skills that can adapt across stakeholders, hierarchy, and cultures.
  • Excellent time management skills, with the ability to multi-task and prioritize.
  • Strong analytical and numerical ability.
  • Motivated learner and eager to progress in a fast-paced environment.
  • Excellent time management skills, with the ability to multi-task and prioritize.
  • Able to be pro-active, consistently maintain high standards, and ensure accuracy to meet deadlines and key performance indicators.
  • Independent contributor as part of a team.
  • Result-oriented and ability to demonstrate successful problem-solving.
  • Strong knowledge of Microsoft Suite applications, particularly Excel, Outlook, and Teams.

What We Offer

AIG provides a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing, and financial security—as well as your professional development—to bring peace of mind to you and your family.

About AIG

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers.

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