Senior Multinational Client Coordinator

2 weeks ago

London, Greater London, United Kingdom AIG Full time

At AIG, we are reimagining the way we help customers manage risk. As a Multinational Producing Office Coordinator, you will play a key role in this transformation. This is an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Multinational

AIG Multinational is an exciting business area within AIG that designs, implements, and services bespoke multinational insurance solutions for our global customers. Our professionals have the diverse skills and expertise necessary to deliver customized, compliant, and seamless solutions that support our clients' risk management objectives. You will work alongside a dynamic, multi-disciplinary team to explore and deliver new solutions to meet our customers' global insurance needs.

Key Responsibilities

This is a client and external broker-facing role, providing day-to-day servicing and multinational technical support on an assigned portfolio in support of the Multinational Client Executive and Product Underwriter. This role supports all major Multinational lines of business.

  • Proactively manage post-bind activities, including monitoring of program implementation, tracking performance, and communicating with brokers and clients.
  • Provide multinational subject matter expertise and be an escalation point to support colleagues in respect of multinational program design, territorial information, and multinational-related problem-solving as required.
  • Promote and drive the adoption of the AIG Multinational End-to-End process, ensuring all parties understand and commit to roles, responsibilities, and expected timelines, to provide an elevated service performance and deliver contract certainty.
  • Assistance with the drafting and collection of facultative reinsurance documentation where required, ensuring adherence to AIG protocols and guidelines.
  • Provide guidance and support to internal stakeholders on the operational process and information requirements for reinsurance placements on multinational programs.

Requirements

  • Commercial insurance experience, preferably client servicing (broker or company background).
  • Strong technical knowledge of complex multinational programs, including reinsurance structures, with experience of the multinational environment and processes.
  • Experience working with multinational corporations.
  • Ability to identify operational improvements and gain technical knowledge/experience to carry out those improvements.
  • Collaborative with the ability to build strong relationships with key internal and external stakeholders.
  • Ability to work on own initiative/organized alongside good time management skills – ability to handle multiple priorities, organize work, and meet deadlines.

We are committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions, and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities, and Employee Resource Groups (ERGs).

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories.

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