Multinational Client Executive

4 weeks ago

London, Greater London, United Kingdom AIG Full time

Transforming Risk Management for Multinational Clients

AIG is reimagining the way we help customers manage risk. As a Production Specialist, you will play a key role in this transformation. This is an opportunity to grow your skills and experience as a valued member of our team.

Empowering Multinational Clients

AIG's Multinational business provides insurance solutions for global customers, empowering them to navigate cross-border risks with confidence and consistency. Our professionals have diverse skills and expertise to deliver customized, compliant, and seamless solutions that support our clients' risk management objectives.

Your Impact

  • Manage and oversee all aspects of multinational service delivery for assigned portfolios, ensuring a positive client experience.
  • Proactively manage and oversee multinational service activities, coordinating communication and project management across internal and external stakeholders.
  • Provide direction and guidance to stakeholders to ensure appropriate design and effective delivery of multinational programs.
  • Lead the promotion and adoption of the AIG Multinational End-to-End process, ensuring all parties understand roles, responsibilities, and expected timelines.
  • Ensure multinational service fee discipline and lead day-to-day service delivery to meet agreed program SLAs.
  • Partner with underwriters to manage the approval of facultative reinsurance panel participants and collect compliant reinsurance documentation.
  • Engage with multinational claims to ensure timely development of claims bulletins and protocols.
  • Monitor performance and escalate where necessary to ensure all agreed multinational service SLAs are met.
  • Operate as the senior external service contact, providing regular updates to appointed brokers or clients on program performance.
  • Manage and partner with Distribution to coordinate periodic client/program stewardship meetings.

Requirements

  • Commercial insurance experience, preferably client servicing (broker or company background)
  • Strong technical knowledge of complex multinational programs, including reinsurance structures, with experience of the multinational environment and processes
  • Client-focused with experience working with multinational corporations and dealing with senior client personnel/risk managers
  • Strong written and verbal communication and interpersonal skills
  • Highly motivated and able to work autonomously and on own initiative
  • Ability to handle multiple priorities, delegate effectively, and meet tight deadlines/SLAs
  • Ability to clearly articulate ideas and influence outcomes
  • Ability to motivate others to achieve common goals; proven record of being a team player
  • Collaborative with the ability to build strong relationships with key internal and external stakeholders
  • Ability to identify operational improvements and gain technical knowledge/experience to carry out those improvements
  • Computer literacy required: IT packages, MS Outlook, Excel, Word

Benefits

AIG offers a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing, and financial security—as well as your professional development—to bring peace of mind to you and your family.

Join AIG

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions. We are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers.

Culture of Belonging

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions, and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities, and Employee Resource Groups (ERGs).

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