Senior Multinational Captive Client Service Coordinator

4 weeks ago

London, Greater London, United Kingdom AIG Full time

Deliver Exceptional Client Service in Multinational Captive Insurance

AIG's Multinational business is a dynamic area that provides multinational insurance solutions for our global customers, empowering them to navigate their cross-border risks with confidence and consistency. As a Senior Client Servicing Coordinator, you will be responsible for the servicing of all reinsurance related requirements for a portfolio of Multinational gross and net line captive accounts.

Your Key Responsibilities

  • Partner with Producing Offices to provide technical expertise in structuring programs and tailor servicing solutions for our global clients.
  • Manage / maintain relationships with internal and external stakeholders (producing & issuing offices, captive brokers, clients, reinsurers etc)
  • Coordinate across functions in AIG's network with a portfolio driven, client focused approach to obtain accurate and relevant information on Intercompany movements, issuance of local and NP policies, reconciliation issues and remittance flows.
  • Participate / lead in client (internal/external) meetings and conference calls.
  • Provide important input into business growth and operational efficiency initiatives.
  • Gather, consolidate, and share post-mortem from previous year's portfolio experience and identify remediation across functions and E2E milestones.
  • Review program reinsurance for MN Captive Fronting Business against reinsurance documentation and customized program service requirements.
  • Onboard new and renewal accounts and ensure correct system and operational set up.
  • Central point of contact for monitoring and execution of premium administration of assigned portfolio.
  • Resolve all account related queries from Producing Office that are within scope, or escalate to Multinational Client Executive.
  • Support efficient cash turnaround and ensure reinsurance premium settlements to captives/reinsurers in line with corporate record and contractual commitments.
  • Escalation point on assigned portfolio; identify resolution path, communicate accordingly to all concerned parties related to Captive premium cashflow.
  • Proactively raise operational risks in case of exception management or deviation.
  • Liaise with the Claims function, where required, to distribute program structure and ultimate reinsurer details.
  • Provide cadenced and consolidated reporting to both internal and external stakeholders according to pre-agreed servicing terms.
  • Regularly and thoroughly monitor all accounts to ensure custom service delivery solutions that support our clients' needs / commitments
  • Prepare and respond to all captive audits
  • Assist more junior colleagues as and when required

What We're Looking For

  • Solid and proven reinsurance and client / broker engagement experience with Multinational Captive experience a distinct advantage
  • Experience and clear understanding of a Controlled Master Program's lifecycle
  • Client focus with a proactive and constructive approach
  • Strong written and verbal communication that can adapt across stakeholders, hierarchy and cultures
  • Excellent time management skills, with the ability to multi-task and prioritize
  • Strong analytical and numerical ability
  • Motivated learner and eager to progress in a fast-paced environment
  • Excellent time management skills, with the ability to multi-task and prioritize
  • Able to be pro-active, consistently maintain high standards and ensure accuracy to meet deadlines and key performance indicators
  • Independent contributor as part of a team
  • Result orientated and ability to demonstrate successful problem solving.
  • Strong knowledge of Microsoft Suite applications, particularly Excel, Outlook & Teams
  • Flexible and willing to work extended hours as required
  • Supervisory skills an advantage

Join a Culture of Inclusion and Belonging

AIG is committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.

Functional Area:

UW - UnderwritingEstimated Travel Percentage (%): Up to 25%Relocation Provided: NoAIG Europe (Services) Limited

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