Customer Service Representative
5 days ago
Job Summary:
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Gregory Distribution. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities:
- Provide timely and effective support to customers via phone, email, and in-person interactions.
- Respond to customer inquiries and resolve issues in a professional and courteous manner.
- Process customer orders and manage data entry into our Traffic Management System.
- Manage key accounts and ensure service levels are met.
- Communicate service issues directly with customers and agree on corrective action.
- Liaise with internal and external stakeholders to ensure seamless communication and service delivery.
Requirements:
- Experience in a similar customer-facing role, preferably in the logistics or transportation industry.
- Excellent communication and interpersonal skills, with the ability to communicate at all levels.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Attention to detail and ability to maintain accurate records.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Proficiency in MS Office packages, including Word, Excel, PowerPoint, and Outlook.
What We Offer:
- A competitive salary range of £30,000-£32,000 per annum, depending on experience.
- A comprehensive benefits package, including life assurance, pension, and sickness scheme.
- Opportunities for career development and growth within a dynamic and expanding business.
- A supportive and collaborative team environment.
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