Customer Service Representative

4 weeks ago

Aberdeen, Aberdeen City, United Kingdom Co-op Group Full time
Position Overview:
As a Customer Service Representative, you will play a vital role in ensuring customer satisfaction and providing excellent service.

Location:
Various locations available

Compensation:
£12.00 per hour

Contract Type:
Part-time, 16 hours per week with opportunities for additional hours

Work Schedule:

The role requires flexibility with varied shifts, including early mornings, afternoons, late evenings, and weekends.

This position may involve responsibilities at our service counters.

Training:
Comprehensive, paid training will be provided.

Age Requirement:

Candidates must be 18 years or older due to the nature of the work.


Benefits:
As a valued team member, you will enjoy numerous benefits, including:
  • 31 days of holiday (pro-rated for part-time employees)
  • Pension plan with employer contributions up to 10%
  • Access to virtual healthcare services for you and your family
  • 30% discount on all products

Key Responsibilities:
  • Deliver exceptional service by prioritizing customer needs and addressing inquiries.
  • Collaborate with colleagues to enhance the shopping experience for customers.
  • Maintain store safety and compliance by ensuring products are well-stocked and properly labeled.
  • Assist in the introduction of new products and services, fostering a smooth transition.
  • Engage with the local community through various initiatives and events.

Ideal Candidate:
  • Demonstrates a genuine commitment to customer satisfaction.
  • Possesses strong interpersonal skills and the ability to build rapport.
  • Exhibits a positive attitude towards change and problem-solving.
  • Available to work a variety of shifts as needed.

Why Choose Us?
  • Enjoy a 30% discount on in-store products and additional discounts on other brands.
  • Participate in a pension scheme with significant employer contributions.
  • Utilize a money management app for early access to earned wages.
  • Benefit from virtual healthcare services, including mental health support.
  • Access to a 24/7 employee assistance program.
  • Engage in a wellness app that rewards healthy behaviors.
  • Receive full training and support for career advancement.
  • Work schedules provided three weeks in advance for convenience.

Commitment to Inclusion:
We are dedicated to building diverse teams and fostering an inclusive workplace. We welcome applications from all individuals and are committed to making reasonable adjustments to our recruitment process for candidates with disabilities. We participate in the Disability Confident scheme, ensuring that disabled candidates who meet the minimum criteria will be offered an interview.

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