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Customer Service Representative

2 months ago

Aberdeen, Aberdeen City, United Kingdom OCS Group Full time

About The Role

As a Customer Service Representative, you will serve as the first point of contact for all visitors and staff to the building, providing an excellent first impression and ensuring customer satisfaction and care amongst clients and visitors alike.

Key Responsibilities:

  • Receive high-profile visitors and ensure efficient handling to minimize delays in meeting their host or attending their meeting
  • Maintain a friendly and professional service with a strong emphasis on providing the highest levels of customer care
  • Perform basic administrative tasks
  • Provide information to visitors in a concise and friendly manner

Requirements:

  • Experience in a similar role within a corporate environment
  • A professional manner with excellent customer service skills
  • Excellent PC skills to include Outlook, Word, and Excel
  • Enthusiasm, flexibility, and team-working skills

What You'll Get:

  • A pension scheme to save for the future - eligibility rules apply
  • Access to high street discounts
  • Access to low-interest loans
  • Recognition scheme 'OCS Stars' - monetary rewards given to top performers
  • Training and Development - apprenticeships, e-learning, English as a Second Language, and our award-nominated 'Impact' Programme
  • Long Service Awards
  • Cycle to work scheme - discounted bicycles
  • Access to our Employee Assistance Programme - 24-7 Wellbeing Support

About The Company

OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of services including cleaning, catering, security, technical services, energy management, and compliance. The company operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting local communities.