Customer Service Representative

7 hours ago


Aberdeen, Aberdeen City, United Kingdom Realm Fire & Security Ltd Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Realm Fire & Security Ltd.

Key Responsibilities:
  • Provide exceptional customer service to clients via phone and email, ensuring a high level of professionalism and timeliness.
  • Assist customers with enquiries, concerns, and complaints in a professional and timely manner, utilizing data entry skills to update customer information in the system.
  • Upsell products and services to maximize sales opportunities, leveraging strong data entry skills and attention to detail.
  • Maintain a high level of phone etiquette and professionalism at all times, ensuring excellent verbal and written communication skills in English.
Requirements:
  • Excellent English language skills, with proficiency in phone etiquette and communication.
  • Strong data entry abilities, with experience in upselling products or services.
  • Ability to work in a fast-paced environment, with a strong focus on customer satisfaction.
What We Offer:
  • Competitive pay and benefits package.
  • Opportunity to work with a dynamic and customer-focused team.
  • Professional development and growth opportunities.


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