Service Desk Analyst

3 days ago

Northampton, Northamptonshire, United Kingdom NFP People on behalf of Stroke Association Full time

Job Summary

We are seeking a highly skilled Service Desk Analyst to join our team at NFP People on behalf of the Stroke Association. As a Service Desk Analyst, you will be responsible for providing technical support and resolving IT incidents and service requests for our organization.

Main Responsibilities

  • Act as the first point of contact for internal customers, providing technical support and resolving IT incidents and service requests.
  • Provide IT support to the organization, including troubleshooting and resolving technical issues.
  • Resolve IT incidents and service requests in a timely and efficient manner.
  • Maintain accurate records of incidents and service requests.
  • Collaborate with the Infrastructure and Service Desk Manager to ensure effective IT service delivery.

Requirements

  • Direct experience of a service desk, preferably in a similar role.
  • Good understanding of Microsoft technologies and software applications.
  • Understanding of computer hardware repair and maintenance.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A dynamic and supportive work environment.
  • The chance to make a real difference in the lives of stroke survivors and their families.

About Us

The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year, including one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery, and long-term care, and campaigning to secure the best care for everyone affected by stroke.

We're working to improve the diversity of our people and strongly encourage people from all backgrounds to apply. We're particularly looking to increase the number of applications from those with lived experience of stroke, and those from under-represented communities.

  • Service Desk Analyst

    2 days ago

    Northampton, Northamptonshire, United Kingdom Northampton General Hospital Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Desk Analyst to join our team at Northampton General Hospital. As a key member of our 1st Line Service Desk team, you will be responsible for providing exceptional digital support to our staff and patients.Main DutiesProvide a Service Desk call logging and first line incident resolution...

  • Service Desk Analyst

    2 days ago

    Northampton, Northamptonshire, United Kingdom Northampton General Hospital Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Desk Analyst to join our team at Northampton General Hospital. As a key member of our 1st Line Service Desk team, you will be responsible for providing exceptional digital support to our staff and patients.Main DutiesProvide a Service Desk call logging and first line incident resolution...

  • Service Desk Analyst

    1 week ago

    Northampton, Northamptonshire, United Kingdom NFP People Full time

    Service Desk Analyst - Technical Support SpecialistWe are seeking a skilled Service Desk Analyst to provide exceptional technical support and service to our internal customers.Key Responsibilities:Provide first-line technical support and resolve IT incidents and service requestsOffer direct support to internal customers for 1st & 2nd line incidentsMaintain...

  • Service Desk Analyst

    5 days ago

    Northampton, Northamptonshire, United Kingdom NFP People Full time

    Service Desk Analyst - Technical Support SpecialistWe are seeking a skilled Service Desk Analyst to provide exceptional technical support and service to our internal customers.Key Responsibilities:Provide first-line technical support and resolve IT incidents and service requestsOffer direct support to internal customers for 1st & 2nd line incidentsMaintain...

  • Service Desk Team Leader

    1 day ago

    Northampton, Northamptonshire, United Kingdom Ricoh Full time

    Job SummaryWe are seeking a highly motivated and experienced Service Desk Team Leader to join our team at Ricoh. As a key member of our IT department, you will be responsible for leading and motivating the Service Desk team to deliver exceptional service to our end-users.Key ResponsibilitiesTeam Leadership: Lead and motivate the Service Desk team to ensure a...

  • Service Desk Team Leader

    1 day ago

    Northampton, Northamptonshire, United Kingdom Ricoh Full time

    Job SummaryWe are seeking a highly motivated and experienced Service Desk Team Leader to join our team at Ricoh. As a key member of our IT department, you will be responsible for leading and motivating the Service Desk team to deliver exceptional service to our end-users.Key ResponsibilitiesTeam Leadership: Lead and motivate the Service Desk team to ensure a...

  • Service Desk Analyst 1st and 2nd Line Support Specialist

    4 days ago

    Northampton, Northamptonshire, United Kingdom NFP People Full time

    Job OverviewWe are seeking a highly skilled Service Desk Analyst to join our team at NFP People. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients.Key ResponsibilitiesProvide timely and effective technical support to clients via phone, email, and other communication channels.Resolve...

  • Service Desk Analyst 1st and 2nd Line Support Specialist

    4 days ago

    Northampton, Northamptonshire, United Kingdom NFP People Full time

    Job OverviewWe are seeking a highly skilled Service Desk Analyst to join our team at NFP People. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients.Key ResponsibilitiesProvide timely and effective technical support to clients via phone, email, and other communication channels.Resolve...

  • Service Desk Specialist

    2 days ago

    Northampton, Northamptonshire, United Kingdom Ricoh Full time

    Job SummaryWe are seeking a highly skilled Service Desk Specialist to join our team at Ricoh. As a Service Desk Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide first-line technical support and troubleshooting for a wide range of technical issuesEscalate complex...

  • Service Desk Specialist

    2 days ago

    Northampton, Northamptonshire, United Kingdom Ricoh Full time

    Job SummaryWe are seeking a highly skilled Service Desk Specialist to join our team at Ricoh. As a Service Desk Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide first-line technical support and troubleshooting for a wide range of technical issuesEscalate complex...

  • IT Help Desk Manager

    6 days ago

    Northampton, Northamptonshire, United Kingdom Ricoh Full time

    About the Role:We are actively building diverse teams and welcome applications from everyone.Key Responsibilities:Lead the Service Desk Team to ensure excellent customer service and support.Develop and implement processes to improve team efficiency and productivity.Collaborate with cross-functional teams to resolve complex technical issues.Provide guidance...

  • IT Help Desk Manager

    5 days ago

    Northampton, Northamptonshire, United Kingdom Ricoh Full time

    About the Role:We are actively building diverse teams and welcome applications from everyone.Key Responsibilities:Lead the Service Desk Team to ensure excellent customer service and support.Develop and implement processes to improve team efficiency and productivity.Collaborate with cross-functional teams to resolve complex technical issues.Provide guidance...

  • Technical Support Expert

    1 week ago

    Northampton, Northamptonshire, United Kingdom NFP People Full time

    Service Desk Analyst - 1st and 2nd LineWe are seeking a skilled Service Desk Analyst to provide exceptional technical support and service to our internal customers.Key Responsibilities:Provide first-line technical support and resolve IT incidents and service requestsOffer direct support to internal customers for 1st & 2nd line incidentsMaintain and manage...

  • Technical Support Expert

    5 days ago

    Northampton, Northamptonshire, United Kingdom NFP People Full time

    Service Desk Analyst - 1st and 2nd LineWe are seeking a skilled Service Desk Analyst to provide exceptional technical support and service to our internal customers.Key Responsibilities:Provide first-line technical support and resolve IT incidents and service requestsOffer direct support to internal customers for 1st & 2nd line incidentsMaintain and manage...

  • IT Support Specialist

    4 days ago

    Northampton, Northamptonshire, United Kingdom Som3 Full time

    Job OverviewWe are seeking a highly skilled IT Support Analyst to join our team at Som3 on a 6-month fixed-term contract. This role will be based in our Northampton office, working full-time, 5 days a week.Key ResponsibilitiesProviding exceptional customer service and technical support to our clients via phone and in-personConfiguring and troubleshooting IT...

  • IT Support Specialist

    4 days ago

    Northampton, Northamptonshire, United Kingdom Som3 Full time

    Job OverviewWe are seeking a highly skilled IT Support Analyst to join our team at Som3 on a 6-month fixed-term contract. This role will be based in our Northampton office, working full-time, 5 days a week.Key ResponsibilitiesProviding exceptional customer service and technical support to our clients via phone and in-personConfiguring and troubleshooting IT...

  • IT Support Team Lead

    3 weeks ago

    Northampton, Northamptonshire, United Kingdom Ricoh Full time

    Lead and Inspire a High-Performing IT Support Team As an IT Support Team Lead at Ricoh, you'll play a pivotal role in ensuring exceptional service delivery to our end users. You'll be responsible for motivating and guiding your team of support analysts, fostering a collaborative and high-performing environment. Your Responsibilities: Lead and mentor the...

  • IT Support Specialist

    2 days ago

    Northampton, Northamptonshire, United Kingdom Som-3 Recruitment Full time

    Job OverviewWe are seeking a skilled IT Support Analyst to join our team at Som-3 Recruitment on a 6-month fixed-term contract. The successful candidate will be based in Northampton, working full-time, 5 days a week.Key ResponsibilitiesProvide exceptional customer service, resolving IT issues over the phone and in person.Manage IT Service Desk operations,...

  • IT Support Specialist

    2 days ago

    Northampton, Northamptonshire, United Kingdom Som-3 Recruitment Full time

    Job OverviewWe are seeking a skilled IT Support Analyst to join our team at Som-3 Recruitment on a 6-month fixed-term contract. The successful candidate will be based in Northampton, working full-time, 5 days a week.Key ResponsibilitiesProvide exceptional customer service, resolving IT issues over the phone and in person.Manage IT Service Desk operations,...

  • Help Desk Technician

    7 days ago

    Northampton, Northamptonshire, United Kingdom In Technology Group Limited Full time

    Job Summary:We are seeking a highly motivated and skilled Technical Service Engineer to join our client's dynamic IT Services team at In Technology Group Limited.Key Responsibilities:Provide 1st line technical support to customers and internal teams, with a focus on resolving issues efficiently and effectively.Evaluate and escalate complex technical issues...