IT Support Specialist

3 days ago


Northampton, Northamptonshire, United Kingdom Som-3 Recruitment Full time
Job Overview

We are seeking a skilled IT Support Analyst to join our team at Som-3 Recruitment on a 6-month fixed-term contract. The successful candidate will be based in Northampton, working full-time, 5 days a week.

Key Responsibilities
  • Provide exceptional customer service, resolving IT issues over the phone and in person.
  • Manage IT Service Desk operations, ensuring timely and effective issue resolution.
  • Configure and maintain Microsoft 365, including setting up new users and deleting existing ones.
  • Administer various software applications, including updating SharePoint folders.
  • Deploy and configure new hardware, such as PCs, laptops, printers, and other equipment.
  • Develop and maintain strong relationships with internal stakeholders, ensuring seamless IT support.
Requirements
  • Proven experience working in an IT Service Desk or Help Desk environment.
  • Excellent customer service skills, with the ability to communicate effectively with diverse stakeholders.
  • Strong technical skills, including experience with Microsoft 365 and various software applications.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong problem-solving skills, with a focus on delivering high-quality results.


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