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Service Desk Analyst 1st and 2nd Line Support Specialist
2 months ago
We are seeking a highly skilled Service Desk Analyst to join our team at NFP People. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients.
Key Responsibilities- Provide timely and effective technical support to clients via phone, email, and other communication channels.
- Resolve technical issues in a professional and courteous manner, ensuring high levels of customer satisfaction.
- Collaborate with internal teams to identify and resolve technical issues, improving overall system performance and reliability.
- Stay up-to-date with the latest technology trends and advancements, applying this knowledge to improve support processes and procedures.
- Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal stakeholders.
- Strong problem-solving skills, with the ability to analyze complex technical issues and provide effective solutions.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Strong technical skills, with experience in troubleshooting and resolving technical issues.
- A competitive salary and benefits package.
- Ongoing training and development opportunities, to help you grow and succeed in your career.
- A dynamic and supportive work environment, with a team of experienced professionals.
