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IT Help Desk Manager

2 months ago

Northampton, Northamptonshire, United Kingdom Ricoh Full time

About the Role:

We are actively building diverse teams and welcome applications from everyone.

Key Responsibilities:

  • Lead the Service Desk Team to ensure excellent customer service and support.
  • Develop and implement processes to improve team efficiency and productivity.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Provide guidance and training to team members to enhance their skills and knowledge.

What We Offer:

Competitive salary, bonus, and large company benefits.

About Ricoh:

We are a leading provider of innovative digital services, including Cloud & IT infrastructure solutions and process automation tools.

Our Culture:

We believe in empowering individuals to achieve fulfillment through work. Through technology, we make work smarter and more creative.