Service Desk Operations Manager
4 weeks ago
Job Summary:
We are seeking a highly skilled Service Desk Manager to join our team at Charles Simon Associates Ltd. As a Service Desk Manager, you will be responsible for leading our service desk team and ensuring that our clients receive exceptional service.
Key Responsibilities:
- Lead and manage the service desk team to deliver high-quality service to our clients.
- Develop and implement service level agreements (SLAs) to ensure that our clients receive timely and effective support.
- Collaborate with our IT team to resolve technical issues and improve service delivery.
- Manage stakeholder relationships and communicate effectively with our clients and internal teams.
- Monitor and report on key performance indicators (KPIs) to ensure that our service desk is meeting its targets.
About Us:
Charles Simon Associates Ltd is a leading recruitment agency specializing in IT and technology recruitment. We are committed to delivering exceptional service to our clients and candidates.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work with a dynamic and growing company.
- A chance to develop your skills and experience in a fast-paced and challenging environment.
Requirements:
To be successful in this role, you will need:
- Proven experience in a service desk management role.
- Excellent leadership and communication skills.
- Ability to work effectively in a team environment.
- Strong analytical and problem-solving skills.
- Knowledge of ITIL and service management principles.
How to Apply:
If you are a motivated and experienced Service Desk Manager looking for a new challenge, please submit your application, including your CV and a cover letter, to [insert contact information].
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