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Technical Support Expert

2 months ago

Northampton, Northamptonshire, United Kingdom NFP People Full time
Service Desk Analyst - 1st and 2nd Line

We are seeking a skilled Service Desk Analyst to provide exceptional technical support and service to our internal customers.


Key Responsibilities:
  • Provide first-line technical support and resolve IT incidents and service requests
  • Offer direct support to internal customers for 1st & 2nd line incidents
  • Maintain and manage technology assets
  • Act as the first point of contact for technical queries and requests

About the Role:

This is an exciting opportunity to join our Technology Team as a Service Desk Analyst, working closely with the Infrastructure and Service Desk Manager to provide exceptional technical support and service to our internal customers.


Requirements:
  • Direct experience of a service desk
  • Good understanding of Microsoft technologies
  • Good understanding of software applications
  • Understanding of computer hardware repair

About Us:

We are a leading non-profit organisation dedicated to providing specialist support, funding critical research, and campaigning to make sure people affected by stroke get the very best care and support to rebuild their lives.

We believe everyone deserves to live the best life they can after stroke, and it's a team effort to get there.


What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career development and growth
  • A supportive and collaborative team environment
  • Flexible working opportunities available

How to Proceed:

Please submit your CV and a supporting statement of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.