Student Administration Officer
3 weeks ago
Job Summary
The University of York is seeking a highly motivated and organized Student Administration Officer to join its Student Administration and Academic Affairs team. As a key member of the team, you will be responsible for delivering key areas of work and implementing associated policies, including contributing to service improvement activity.
Key Responsibilities
- Support the Special Cases and Complaints team in handling student appeals and other casework relating to taught student progression and student complaints.
- Ensure compliance with the handling of complaints and produce satisfactory outcomes as per the Office of the Independent Adjudicator's Good Practice Framework.
- Advise colleagues in academic departments, investigate appeals and complaints, and make decisions on cases.
- Communicate outcomes to students and provide advice and support to colleagues and service users.
Requirements
- Education to at least A Level standard or equivalent.
- Strong IT skills, with the ability to use Microsoft and Google Suite products.
- Excellent oral and written communication skills, with the ability to provide detailed advice and guidance on specialist defined processes and procedures.
- Ability to effectively organize and prioritize own work and follow procedures in order to produce work to a high standard, to required deadlines.
- Professional, diplomatic, and confident in dealing with a wide range of people and situations.
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