Power Distribution Specialist

2 weeks ago


Newtown, United Kingdom Network Plus Services Full time
About the Role:

As a Power Distribution Specialist, you will play a crucial role in ensuring the smooth operation of our power distribution network. This will involve assessing and reporting on power outages affecting connected customers, tracing and following power lines to identify the properties affected by the outage, communicating effectively with customers to inform them about planned works and potential power outages, and ensuring accuracy of data by verifying that site conditions match existing records. You will also be responsible for managing close out calls with the customer at the end of the job and ensuring our customers are 100% satisfied with everything we have done.

Key Responsibilities:
  1. Drive to various work sites to assess and report on power outages affecting connected customers.
  2. Trace and follow power lines to precisely identify the properties affected by the outage.
  3. Communicate effectively with customers to inform them about planned works and potential power outages, including expected duration.
  4. Update customer records by adding buildings in the affected area and removing those not impacted by the works.
  5. Identify and register customers who may require additional support on the Priority Services Register (PSR) for essential power needs.


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