Field Service Representative

2 days ago


Newtown, United Kingdom Network Plus Services Full time
Job Overview:

Our company is seeking a highly skilled and experienced Field Service Representative to join our team. As a Field Service Representative, you will be responsible for ensuring customers receive an excellent service and ensuring compliance against agreed levels of service. This will involve managing close out calls with the customer at the end of the job and ensuring our customers are 100% satisfied with everything we have done. Your key responsibilities will include driving to various work sites to assess and report on power outages affecting connected customers, tracing and following power lines to precisely identify the properties affected by the outage, communicating effectively with customers to inform them about planned works and potential power outages, including expected duration, updating customer records by adding buildings in the affected area and removing those not impacted by the works, identifying and registering customers who may require additional support on the Priority Services Register (PSR) for essential power needs, ensuring accuracy of data by verifying that site conditions match existing records, checking for defects at poles, lines, and substations, collaborating with support staff to ensure seamless communication and reporting of site conditions, documenting findings and reporting any discrepancies or issues to management for further action, and providing exceptional customer service and support during site visits, addressing any concerns or enquiries from customers.

Required Skills and Qualifications:
  • Strong communication and interpersonal skills to engage with customers effectively.
  • Ability to work independently and manage time efficiently while traveling between sites.
  • Basic understanding of electrical systems and power distribution (preferred).
  • Attention to detail and commitment to maintaining accurate records.
  • Valid driver's license.


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