Customer Service
7 months ago
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving enquiries or issues and arranging engineer visits. This is a full-time position based in our lovely offices in Newtown.
**Responsibilities**:
- Analyze customer enquiries and provide accurate and timely responses
- Enter customer information and inquiries into the database with accuracy
- Provide product information, pricing details, and resolve complaints or issues
- Collaborate with other departments to ensure customer satisfaction
- Follow company policies and procedures to ensure consistent service delivery
**Skills**:
- Excellent verbal and written communication skills in English
- Strong data entry skills with attention to detail
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in phone etiquette, maintaining professionalism at all times
**Requirements**:
- Previous experience in customer service is preferred but not required
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
We offer competitive compensation, including benefits such as 25 days holiday + bank holidays per year, with an option to purchase additional holidays if desired, company events, pension, 2 x salary life assurance.
**Job Types**: Full-time, Permanent
Pay: £22,500.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Life insurance
- On-site parking
- Sick pay
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
Reference ID: CS Role
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