Customer Services Usa Agent

5 months ago


Newtown, United Kingdom Quartix Limited Full time

Quartix Ltd founded in 2001 is one of the leading vehicle tracking companies, with over 20,000 customers in the UK, US and Europe.

Working from our offices in Newtown this role will be supporting our US customers 14:30-23:00 Monday to Friday with an hour break = 37.50hrs per week.

Duties to include:

- Answering in a professional and timely manner all daily inbound/outbound calls.
- Managing customer’s accounts and build good relationships.
- Processing new sales orders.
- Requesting shipments and processing shipments as and when required.
- Arranging and booking - installation, unit removals, and reinstallations, appointments making sure to complete unit transfer paperwork as required.
- Raising Customers on the in house database.
- Completing any additional unit requests and repeat order paperwork.
- Update company names and changes.
- Ensuring outstanding orders chased.
- Chasing provisional paperwork/DD.
- Chasing and booking remaining 3G/4G swaps.
- Ensuring all communication is captured within the MDB - our in house database.
- Address any RED FLAGS in a timely manner.
- Ensuring great customer service is provided.
- Adhoc additional tasks as required by the Company.

'''Requirements:'''
- Excellent verbal and written communication skills
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry and computer skills
- Previous experience in a customer service role is preferred but not required

**Job Types**: Full-time, Permanent

**Salary**: £22,500.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Gym membership
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Newtown: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: US Customer Service Agent



  • Newtown, Powys, United Kingdom Randstad Full time

    Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Field Agent. As a Field Agent, you will be responsible for interacting with customers in various locations, providing excellent service, and collecting data.Key Responsibilities:Provide exceptional customer service and build strong relationships with...


  • Newtown, Powys, United Kingdom Randstad Full time

    Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Field Agent. As a Field Agent, you will be responsible for interacting with customers in various locations, providing excellent service, and collecting data.Key Responsibilities:Provide exceptional customer service and build strong relationships with...


  • Newtown, Powys, United Kingdom Randstad Full time

    Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Field Agent. As a Field Agent, you will be responsible for interacting with customers in various locations, providing excellent service, and collecting data.Key Responsibilities:Provide exceptional customer service and build strong relationships with...


  • Newtown, Powys, United Kingdom Randstad Full time

    Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Field Agent. As a Field Agent, you will be responsible for interacting with customers in various locations, providing excellent service, and collecting data.Key Responsibilities:Provide exceptional customer service and build strong relationships with...

  • Site Agent

    5 months ago


    Newtown, United Kingdom AmcoGiffen Full time

    **Site Agent** **Rail ¦ Civils & Structures** **Location** Regional Office** - **Welshpool, North & Mid-Wales Region Site based - Newtown, Mid Wales **An exciting opportunity for an experienced Site Agent required to work in the Mid and North Wales region to plan and deliver schemes within our existing portfolio of committed projects as well as for the...

  • Site Agent

    5 months ago


    Newtown, United Kingdom AmcoGiffen Full time

    **Site Agent** **Rail ¦ Civils & Structures** **Location - Welshpool** **(North / Mid-Wales Region)** **An exciting opportunity for an experienced Site Agent required to work in the Mid and North Wales region to plan and deliver schemes within our existing frameworks and committed projects as well as for the next Control Period for our client, Network...

  • Customer Service

    5 months ago


    Newtown, United Kingdom Quartix Limited Full time

    Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving enquiries or issues and arranging engineer visits. This is a full-time position...


  • Newtown, Powys, United Kingdom HSBC Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at HSBC. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues they may have.Key ResponsibilitiesProvide outstanding customer service through...


  • Newtown, Powys, United Kingdom HSBC Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at HSBC. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues they may have.Key ResponsibilitiesProvide outstanding customer service through...


  • Newtown, Powys, United Kingdom HSBC Full time

    About the RoleThe Customer Service Representative will be responsible for delivering exceptional customer service to our clients, taking ownership of customer transactions and service requests, and providing expert product knowledge.Key ResponsibilitiesProvide timely and effective resolution to customer inquiries and issuesOffer personalized service to meet...


  • Newtown, Powys, United Kingdom HSBC Full time

    About the RoleThe Customer Service Representative will be responsible for delivering exceptional customer service to our clients, taking ownership of customer transactions and service requests, and providing expert product knowledge.Key ResponsibilitiesProvide timely and effective resolution to customer inquiries and issuesOffer personalized service to meet...


  • Newtown, Powys, United Kingdom HSBC Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at HSBC. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide timely and effective responses to customer inquiries and...


  • Newtown, Powys, United Kingdom HSBC Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at HSBC. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide timely and effective responses to customer inquiries and...


  • Newtown, Powys, United Kingdom HSBC Full time

    At HSBC, we're looking for a Customer Service Representative to provide our customers with an outstanding service. As a key member of our team, you'll take ownership of customer transactions and answer product queries. You'll also educate customers about HSBC self-service devices and digital platforms, giving them the choice of how they wish to bank with...


  • Newtown, Powys, United Kingdom HSBC Full time

    Job DescriptionWe are seeking a skilled Customer Service Representative to provide exceptional service to our customers.The successful candidate will take ownership of customer transactions and service requests, answering product queries and educating customers on HSBC self-service devices.Key Responsibilities:Provide outstanding customer serviceTake...


  • Newtown, Powys, United Kingdom Universal Business Team Full time

    Customer Service AdministratorWe are seeking a highly skilled Customer Service Administrator to join our team at Universal Business Team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, developing existing accounts, and bringing on new customers.Key Responsibilities:Respond to incoming customer...


  • Newtown, Powys, United Kingdom Universal Business Team Full time

    Customer Service AdministratorWe are seeking a highly skilled Customer Service Administrator to join our team at Universal Business Team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, developing existing accounts, and bringing on new customers.Key Responsibilities:Respond to incoming customer...


  • Newtown, Powys, United Kingdom HSBC Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Branch team, you will be responsible for delivering exceptional customer service, resolving customer queries, and providing support to our customers in a fast-paced and dynamic environment.Key...


  • Newtown, Powys, United Kingdom HSBC Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Branch team, you will be responsible for delivering exceptional customer service, resolving customer queries, and providing support to our customers in a fast-paced and dynamic environment.Key...


  • Newtown, Powys, United Kingdom HSBC Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at HSBC. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues they may have.Key ResponsibilitiesProvide outstanding customer service through various...