Customer Service Assistant

7 months ago


Newtown, United Kingdom Wrexhamgarages Limited Full time

Responsibilities:

- Assist customers with their inquiries, provide product information, and offer solutions to their needs
- Sell products and services to customers in a professional and persuasive manner
- Maintain a positive and friendly attitude towards customers at all times
- Handle customer complaints and resolve issues promptly and effectively
- Ensure customer satisfaction by providing exceptional service and exceeding their expectations
- Process customer transactions accurately and efficiently
- Maintain a clean and organized work area

**Skills**:

- Excellent phone etiquette and communication skills
- Fluent in English, with the ability to communicate effectively both verbally and in writing
- Basic math skills for handling transactions and providing accurate pricing information
- Bilingual or multilingual abilities, particularly in Spanish, is a plus
- Strong organizational skills to manage multiple tasks and prioritize effectively
- Excellent time management skills to ensure efficient customer service
- Ability to communicate clearly and effectively with customers from diverse backgrounds

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

**Job Types**: Full-time, Part-time, Permanent, Temporary contract

**Salary**: From £10.45 per hour

Expected hours: 16 per week

**Benefits**:

- Company pension
- Employee discount
- Flexitime
- Free parking
- On-site parking
- Store discount

Schedule:

- Day shift
- Flexitime
- Monday to Friday
- Night shift

Ability to commute/relocate:

- Newtown, SY16 1DW: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person


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