Part Time Customer Service Advisor

7 months ago


Newtown, United Kingdom Quartix Limited Full time

**About us**

Quartix Limited vehicle tracking systems have been installed in over 600,000 company vehicles world wide with more than 20,000 customers in the UK, France, Europe and the US.

In order to continue to build on our excellent client support feedback ratings we are looking to recruit a Part Time Customer Service Advisor to support our US Clients.

Working 17:00-21:00 Mon to Friday - (5hrs per day) 20 hrs per week

**Responsibilities**:

- Provide exceptional customer service by responding to customer enquiries and resolving issues in a timely and professional manner.
- Accurately enter customer information and enquiries into the database.
- Upsell products or services to customers when appropriate.
- Analyze customer needs and recommend appropriate solutions.
- Maintain knowledge of company products, services, and policies to effectively assist customers.
- Collaborate with other team members to ensure customer satisfaction.

Qualifications:

- Excellent communication skills, both written and verbal, in English.
- Strong phone etiquette and active listening skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficient in data entry and computer skills.
- Previous customer service experience is preferred but not required.

**Job Types**: Part-time, Permanent

Pay: From £11.54 per hour

Expected hours: 25 per week

**Benefits**:

- Company pension
- Free parking
- Life insurance
- On-site parking

Schedule:

- Monday to Friday
- Night shift

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: P/T US Customer Services



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