Aftersales Advisor

Arthurs of Newtown is an Award-Winning Dealership, one of the UK’s leading automotive retailers for Customer Service Satisfaction.

We want our customers to have the best service experience possible and all Arthurs team members have the same ambition to deliver outstanding customer service. This is rewarded with excellent benefits, training and internal career development opportunities.

As an Aftersales Advisor, you will work in a fast-paced environment, helping us to deliver industry-leading standards of customer care and satisfaction. In fact, you’ll impress our customers so much with the high level of service you consistently provide, they won’t think about going anywhere else.

**This is a fast-paced, busy role you will**:
Provide estimates, book and schedule in service and repair work, identify customer needs, and accurately raising invoices for work carried out.

Keep customers regularly informed and up to date at every stage, advise completion times, identify and advise any delays and quickly respond to any queries.

You will need to prioritise effectively to ensure that customers are contacted in a timely manner, advise confidently on any recommended course of action and additional repairs and products, maximising service department profitability whilst exceeding the customers’ expectations.

Adhere to set processes, procedures, paperwork achieving targets and be a team player.

**We are looking for the following essential key skills**:
Approachability, knowledge and helpfulness, answering customer's general questions and queries, as first impressions count

Great at building relationships, with a genuine interest in gathering and understanding customer requirements

Desire to provide the customer with the best experience every time, guiding and informing in their decision making

Experience in working in a customer-facing environment

Flexibility in the work you do and the hours, putting the customer first every time

Must hold a full UK Drivers’ License

Have high levels of attention to detail and be able to comply with all company and manufacturer’s disciplines and procedures with a good level of IT literacy

Experience within the motor trade is desirable but not essential, the desire to succeed is essential.

We offer a great support for team members who are committed, helping them to realise their potential, and unlock their careers.

You will also benefit from comprehensive manufacturer and in-house learning programme to support your knowledge and understanding. 22 days annual leave (plus Bank Holidays), and vehicle purchase schemes.

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£30,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability