Customer Liaison Officer Specialist

2 weeks ago


Newtown, United Kingdom Network Plus Services Full time

Job Title: Customer Liaison Officer Specialist

About the Role

We are seeking a highly skilled and experienced Customer Liaison Officer Specialist to join our team. As a Customer Liaison Officer Specialist, you will be responsible for ensuring customers receive an excellent service and ensuring compliance against agreed levels of service.

Key Responsibilities:
  • Drive to various work sites to assess and report on power outages affecting connected customers.
  • Trace and follow power lines to precisely identify the properties affected by the outage.
  • Communicate effectively with customers to inform them about planned works and potential power outages, including expected duration.
  • Update customer records by adding buildings in the affected area and removing those not impacted by the works.
  • Identify and register customers who may require additional support on the Priority Services Register (PSR) for essential power needs.
  • Ensure accuracy of data by verifying that site conditions match existing records, checking for defects at poles, lines, and substations.
  • Collaborate with support staff to ensure seamless communication and reporting of site conditions.
  • Document findings and report any discrepancies or issues to management for further action.
  • Provide exceptional customer service and support during site visits, addressing any concerns or enquiries from customers.

Benefits:

  • Competitive salary: £30,000 - £40,000 per annum.
  • Opportunities for career advancement within the organisation.
  • Training and support for professional development in the energy sector.
  • Vehicle provided for travel to various locations along with fuel card.


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