Customer Liaison Officer Specialist
2 weeks ago
Job Title: Customer Liaison Officer Specialist
About the RoleWe are seeking a highly skilled and experienced Customer Liaison Officer Specialist to join our team. As a Customer Liaison Officer Specialist, you will be responsible for ensuring customers receive an excellent service and ensuring compliance against agreed levels of service.
Key Responsibilities:- Drive to various work sites to assess and report on power outages affecting connected customers.
- Trace and follow power lines to precisely identify the properties affected by the outage.
- Communicate effectively with customers to inform them about planned works and potential power outages, including expected duration.
- Update customer records by adding buildings in the affected area and removing those not impacted by the works.
- Identify and register customers who may require additional support on the Priority Services Register (PSR) for essential power needs.
- Ensure accuracy of data by verifying that site conditions match existing records, checking for defects at poles, lines, and substations.
- Collaborate with support staff to ensure seamless communication and reporting of site conditions.
- Document findings and report any discrepancies or issues to management for further action.
- Provide exceptional customer service and support during site visits, addressing any concerns or enquiries from customers.
Benefits:
- Competitive salary: £30,000 - £40,000 per annum.
- Opportunities for career advancement within the organisation.
- Training and support for professional development in the energy sector.
- Vehicle provided for travel to various locations along with fuel card.
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