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DaaS Service Desk Professional

1 month ago

Leatherhead, Surrey, United Kingdom Bytes Software Services Full time

Are you looking for a rewarding career in IT support? We have an exciting opportunity for a DaaS Service Desk Agent at Bytes Software Services, where you will play a vital role in delivering exceptional customer service and technical excellence.

About the Role

This is a fantastic chance to join a leading provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations. As a DaaS Service Desk Agent, your primary responsibility will be to manage and prioritize your own workload, ensuring timely responses and resolutions to customer inquiries.

You will be responsible for managing end-to-end processes, communicating effectively with external partners, and processing various requests, including DoA and warranty requests, general service queries, and more.

We are looking for an organized individual with excellent time management skills, accuracy, and attention to detail. If you are tenacious, adaptable, and quick to learn, with excellent verbal and written communication skills, we want to hear from you

What You Will Need
  • A minimum of 5 GCSEs, including Maths and English (Grade 9-4/A-C) or A-Levels - desirable
  • Proficient in Excel - essential
  • Understanding of BMW/DaaS processes - desirable
  • Service Desk toolset - desirable

In return for your hard work and dedication, you can expect a competitive salary of £28,000-£32,000 per annum, depending on experience, plus a range of benefits to support your well-being and career development.

Why Choose Bytes Software Services?

At Bytes Software Services, we nurture talented individuals to achieve remarkable outcomes. Our employees enjoy continuous training, guidance, and development opportunities, helping them advance and fulfill their career goals. We foster a culture of innovation, collaboration, recognition, and inclusivity, offering a wide range of benefits to support staff wellbeing.