Senior Service Delivery Manager

2 days ago


Leatherhead, Surrey, United Kingdom Cisilion Full time
Key Leadership Role

Cisilion seeks an accomplished leader to fill the Service & MOT Centre Manager position. This critical role demands a strategic thinker who can effectively manage the 24/7 service desk and lead the senior engineering team. Strong leadership skills and technical expertise in Service Management are paramount for success in this position.

A successful candidate should possess extensive knowledge of ITIL practices, including Incident, Problem, Change, Event, Knowledge, Asset & Configuration Management. Experience supporting or delivering services with an engineering background is required. Additionally, a proven track record of managing Cisco and/or Microsoft Azure estates is a significant asset. Familiarity with tools such as ServiceNow, BMC, Cherwell, ScienceLogic, and Cisco Thousand Eyes is beneficial.

As a member of the leadership team, your responsibilities will include:
  • Developing and implementing strategies to drive continuous improvement within the Service Centre.
  • Building, leading, and inspiring a team of service centre engineers to deliver exceptional customer experiences.
  • Fostering collaboration across the business to establish the Service Centre as a cornerstone of Cisilion's value proposition.

Competitive Compensation Package:
The salary range for this role is $150,000 - $200,000 annually, commensurate with experience and qualifications.

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