IT Service Desk Agent

Service Desk Agent Opportunity

We are seeking an experienced IT Support Specialist to join our team at Bytes. As a key member of our DaaS Service Desk, you will be responsible for delivering high-quality technical support to our clients. This involves daily management and prioritization of your ticket queue, meeting/exceeding target SLAs, and ensuring seamless customer experience through...

Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8...

The DaaS Service Desk Agent at Bytes plays a vital role in ensuring that our clients receive exceptional technical support. As a key member of our team, you will be responsible for managing your assigned ticket queue, meeting/exceeding target SLAs, and communicating effectively with both internal and external stakeholders. To excel in this position, you will...

Join Our Team:Are you looking for a challenging and rewarding career in sales? Do you have excellent communication and interpersonal skills? We are seeking a talented Sales Representative to join our team as an Estate Agent Trainee. In this role, you will be responsible for generating new business, building relationships with clients, and providing...

About KBR IncKBR Inc is a leading provider of strategic estate management solutions, leveraging its Estates Intelligence model and 6 A methodology to deliver cost-effective services. Our team is actively recruiting to expand our capabilities and deliver current and future public sector contracts.This is a 12-month fixed-term contract role that offers a...

Join Our TeamWe are seeking a talented Apprentice Renewals Agent to join our dynamic underwriting team. The successful candidate will play a key role in ensuring the production of renewal and mid-term amendment quotations meets our high standards.Key Responsibilities:Produce accurate and compliant renewal and mid-term adjustment quotations, as well as new...

As a Technical Help Desk Agent at Bytes, you will play a critical role in delivering exceptional customer service through continuous improvement. Your primary goal is to instill customer confidence by understanding their needs and providing technical excellence. You will ensure that communication with customers is clear, prompt, and of the highest quality.To...

Why Choose This Role?This is an exciting opportunity to join a leading IT solutions provider as a Customer Experience Advocate. As a DaaS Service Desk Agent, you will play a critical role in delivering exceptional customer experiences through technical excellence and innovative approaches.**Your Key Responsibilities:**Daily management and prioritization of...

Job SummaryBytes is a leading provider of premium IT solutions and services, serving SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Our team is dedicated to delivering exceptional customer experiences through technical excellence and innovative approaches.**Key Responsibilities:**Daily...

Trainee Estate Agent/Trainee Mortgage Advisor:We are seeking a highly motivated and ambitious individual to join our team as a Trainee Estate Agent/Trainee Mortgage Advisor. In this role, you will be responsible for generating new business, building relationships with clients, and providing exceptional customer service.About the Company:Connells Group UK is...

**Job Overview**We are seeking a highly skilled and enthusiastic **Night Porter (Night Receptionist)** to join our Beaverbrook team. As a key member of our hospitality staff, you will provide exceptional customer service to our guests during their stay.In this role, you will be responsible for checking-in guests, responding to their queries, and ensuring...

Cisilion's Vision for ExcellenceThe esteemed Service & MOT Centre Manager role at Cisilion beckons an extraordinary individual to lead the Client Services team. As a pivotal figure, you will oversee the 24/7 service desk and manage senior engineering teams comprising over 20 colleagues. Direct line management of team leaders is also expected.This...

A talented Customer Service Expert is required to join Bytes' team. This dynamic individual will be responsible for delivering top-notch customer support through continuous improvement.Job Overview:The successful candidate will work closely with customers, managing their queries and ensuring timely resolutions. Strong verbal and written communication skills...

We are looking for an experienced IT Service Management Lead to join our Client Services team at Cisilion. In this key role, you will be responsible for overseeing the day-to-day operations of the 24/7 Service Centre, ensuring timely and effective resolution of customer Incidents and Requests.The successful candidate will have a strong understanding of...

ResponsibilitiesGuide a team of 12-15 call centre agents in a financially regulated environment.Report daily to the Contact Centre Manager on team activities.Motivate and support the team to achieve and exceed KPIs and personal targets.Provide first-class training, support, and development opportunities.

Company OverviewAt Beaverbrook, we aim to blend the elegant with the informal, achieving unrivalled hospitality through excellent and friendly team members. Our team naturally delivers exceptional customer service to each other and our guests, reflecting our approach to hospitality.Job RoleWe are looking for a Reservations Agent who will create memorable...

Cisilion is seeking a seasoned Service Centre Director to spearhead our Client Services team. In this pivotal role, you will oversee the entire service centre, encompassing the 24/7 service desk and a senior engineering team of over 20 colleagues – including direct line management of team leaders.The Service Centre supports multiple technology stacks,...

Job DescriptionCisilion is seeking a highly skilled Service Centre Lead to oversee the day-to-day operations of our 24/7 service centre. As a key member of our Client Services team, you will be responsible for ensuring the smooth operation and continuous improvement of our service centre, delivering exceptional customer service and technical support to our...

Key Leadership RoleCisilion seeks an accomplished leader to fill the Service & MOT Centre Manager position. This critical role demands a strategic thinker who can effectively manage the 24/7 service desk and lead the senior engineering team. Strong leadership skills and technical expertise in Service Management are paramount for success in this position.A...