Technical Help Desk Agent

2 weeks ago


Leatherhead, Surrey, United Kingdom Bytes Full time

We are seeking an experienced IT Support Specialist to join our team at Bytes. As a key member of our DaaS Service Desk, you will be responsible for delivering high-quality technical support to our clients. This involves daily management and prioritization of your ticket queue, meeting/exceeding target SLAs, and ensuring seamless customer experience through effective communication with both internal and external stakeholders.

A successful candidate will have excellent problem-solving skills, ability to work under pressure, and strong communication skills. You will also possess a solid understanding of IT systems and be able to effectively troubleshoot and resolve complex technical issues. In return, you can expect a competitive salary of £45,000 - £65,000 per annum, commensurate with your experience, as well as a comprehensive benefits package including training opportunities and career development support.


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