Customer Experience Specialist

6 days ago


Leatherhead, Surrey, United Kingdom T Brown Group Full time

Overview of the Role:

At T Brown Group, we're committed to delivering exceptional service to our social housing customers. As a Customer Care Agent, you'll be part of our team that ensures our customers stay warm and comfortable throughout the year.

Your key responsibilities will include providing inbound and outbound telephone support and assistance to our customers, working closely with our technical experts to resolve their issues.

In addition to your technical skills, we're looking for someone who can provide compassionate and empathetic support to our customers.

We offer extensive training and development opportunities to help you progress within your chosen field, whether that's as a Customer Service Representative or in one of our many internal progression opportunities.

What You'll Need:

A willingness to learn and adapt to new situations, combined with a strong customer service ethos and excellent communication skills.

Our ideal candidate will have a passion for delivering high-quality customer experiences and a commitment to continuous learning and improvement.

If you're a motivated and customer-focused individual who is looking for a challenging and rewarding role, we'd love to hear from you

Estimated Salary: £22,000 - £25,000 per annum, depending on experience and location.



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