Technical Support Specialist

2 weeks ago


Leatherhead, Surrey, United Kingdom KBR Inc Full time
Job Title: Technical Support Specialist

Estimated Salary: £35,000 - £45,000 per annum.

About the Role:

This is a 12-month FTC position as part of KBR's ongoing growth in its Estates Intelligence team. The successful candidate will be responsible for providing technical support to customers and internal teams across multiple contracts.

The ideal candidate will have experience supporting various bespoke business IT software packages and using support team software such as JIRA Support Desk. Strong skills in the Microsoft Office suite and familiarity with ITIL practices are also essential.

Key Responsibilities:

  • Log and triage queries acting as 1st line support with development into 2nd line
  • Provide accurate feedback and information or escalate as required
  • Cover a support period of 08:30 – 17:30

Requirements:

  • Experience supporting CAFM systems – ideally Concept Evolution
  • Experience of SharePoint and associated tools
  • Familiarity with ITIL practices – ideally ITIL version 4
  • Full, clean driving licence
  • Knowledge of the Facilities Management industry
  • Knowledge of SQL for basic data queries

Benefits:

KBR offers competitive benefits and professional development opportunities. Our people are empowered to use all their potential, creating meaningful change for themselves and our clients.



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