Production Technology Help Desk Expert

3 weeks ago


London, Greater London, United Kingdom Red Oak Technologies Full time

Are you passionate about delivering world-class support experiences? Do you thrive in environments that require cross-functional thinking, collaboration, and innovation? We are seeking a skilled Remote IT Solutions Professional to join our team at Red Oak Technologies. This is a 100% remote opportunity based in the United Kingdom, with a competitive salary of £38,000 - £50,000 per annum.

Company Overview

At Red Oak Technologies, we are committed to delivering cutting-edge technology solutions that meet the needs of our clients. Our team is responsible for the technology strategy, delivery, and sustainment of the IT systems used to enable Studio and Production operations.

Job Summary:

As a Production Technology Help Desk Analyst, you will be responsible for providing technical support to our production clients. This includes troubleshooting technical issues related to macOS and iOS devices, as well as account setup and support. You will work closely with cross-functional teams to deliver a technology ecosystem that meets the demands of a high-growth organization.

Required Skills and Qualifications:

  • Customer service driven with excellent problem-solving and critical thinking skills
  • Ability to troubleshoot issues related to macOS and iOS, as well as internally deployed software
  • Experience with customer support ticketing systems, such as Zendesk or ServiceNow

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