Help Desk Professional

5 days ago


London, Greater London, United Kingdom PFH Technology Group Full time
Why Join Us?
PFH Technology Group is a forward-thinking ICT company that offers a collaborative and dynamic work environment. We pride ourselves on our commitment to delivering exceptional customer service and strive to make a positive impact on our clients' businesses. As a Help Desk Professional, you will be part of a talented team that works together to deliver end-to-end ICT solutions. You will have the opportunity to develop your skills and knowledge, working on challenging projects and collaborating with experienced professionals.

Responsibilities:
- Provide technical support, administration, installation, and issue resolution for onsite systems
- Troubleshoot issues with Windows accounts/mailboxes
- System Administration – amend privileges/security permissions on server shares, setup new shared folders on existing shares
- Manage PST requests and data requests for staff moves
- Liaise with third-party vendors for software/hardware installation
- Deal with 'how to' and information requests, including data security and ICT policies
- Liaison with local and national ICT teams to find root causes for recurring issues
- Install individual software requests
- Content encryption
- Coordinate office activities to secure efficiency and compliance to procedures and processes

Requirements:
- 3+ years' experience in an IT environment, preferably in Windows 10 installations
- Excellent customer service skills with the ability to empathize with users and help them adapt to their new technologies
- Must demonstrate experience of having an excellent working knowledge of the full Microsoft Office suite and report writing
- Demonstrate evidence of production of quality deliverables
- Networking experience

We offer a competitive salary and benefits package, as well as opportunities for professional development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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