Technical Help Desk Expert

3 weeks ago


London, Greater London, United Kingdom Paysend Group Full time

**Job Description:**

We are looking for a Technical Help Desk Expert to join our team at Paysend Group. As a Technical Help Desk Expert, you will be the primary point of contact for customers seeking technical assistance with our services.

Main Responsibilities:

  • Answer customer inquiries via phone, email, or chat regarding technical issues.
  • Analyze and resolve customer complaints and concerns in a timely and professional manner.
  • Escalate complex issues to higher-level technical support teams as needed.
  • Collaborate with internal teams to ensure seamless delivery of services.

Key Requirements:

  • Excellent communication and problem-solving skills.
  • Knowledge of computer hardware, operating systems, and common software applications.
  • Ability to remain calm under pressure and adapt to changing situations.
  • Basic understanding of cybersecurity principles and the ability to educate users about security risks.

Why Join Us?

Paysend Group offers a dynamic and inclusive work environment, with opportunities for growth and professional development. Our compensation package includes a salary of £50,000 - £65,000 per annum, plus a comprehensive benefits package and paid time off.



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