Help Desk Technical Support

5 days ago


London, Greater London, United Kingdom Robert Walters UK Full time

Are you looking for a challenging and rewarding role as an IT Help Desk Engineer?

About the Job:

We are seeking a highly skilled individual to join our global team, providing technical assistance and support to employees around the world. This is an excellent opportunity to develop your skills and progress your career.

Key Responsibilities:

  • Provide first and second-level support to all employees around the world
  • Respond to IT support tickets and troubleshoot hardware and software problems
  • Support internal users in solving problems related to their workstations
  • Configure, install and maintain all office technical equipment
  • Work with A/V conferencing systems to support meetings or company events as needed
  • Provide basic network assistance including LAN, Wireless, and VPN

Requirements:

  • Proven experience in help desk and IT support for 200+ users
  • Ability to install, administer and troubleshoot computer hardware and software (Mac OS X - big advantage)
  • Experience with G-suite / Microsoft Office 365
  • Experience with Okta
  • Customer service oriented with strong communication skills
  • Excellent analytical and problem-solving skills with attention to details
  • Advanced troubleshooting and multi-tasking skills
  • Knowledge in JAMF - advantage
  • Experience with video conference systems

Salary Information:

The estimated salary for this role is £42,000 - £52,000 per year, based on location and industry standards.



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